Warranty, Return, Cancellation and Exchange
CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION - RETURN CONDITIONS
You can return the product you purchased under the following conditions by applying to DEPAR DAYANIKLI TÜKÜTİM MALLARI SANAYİ VE TİCARET LİMİTED ŞİRKETİ ('DEPAR') within 14 days from the day you received it from the cargo.
Promotional and campaign products given as gifts must also be returned at the same time as the product you are returning. The conditions within the scope of return are as follows;
WHICH PRODUCTS CAN I RETURN?
Returns must be made with the original box/packaging and invoice. Exercising the right of withdrawal for packaged products is subject to the condition that the product's packaging is unopened, intact and the product is unused. All standard accessories must be sent undamaged and in their original packaging. Promotional and campaign products given as gifts must also be sent with their original packages.
The right of withdrawal cannot be exercised for goods prepared in line with the Consumer's special requests or clearly personal needs and which cannot be returned, services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer, and goods whose price is determined in the stock exchange or other organized markets.
The payment to be made for returned products is equal to the product price, and the shipping fee you paid when placing the order is not refunded.
For orders placed with a gift voucher, only the cash payment amount will be refunded and your gift voucher will be activated for reuse if the voucher is within the validity period.
If the product you return does not comply with the return conditions, the relevant product will be sent to your address by cargo paid by the buyer.
HOW CAN I PERFORM RETURNS?
Please apply for returns by following the steps below before sending the product to DEPAR.
Promotional and campaign products given as gifts must also be returned at the same time as the product you are returning.
A return invoice must be issued for the return of orders whose invoices are issued on behalf of institutions. The return invoice must be issued without including the shipping share (product unit price + VAT).
FOR RETURN PROCESS;
Please log in via the "www.powerport.com.tr" website. Click on the "My Account" link under the "Member Login" menu. In the window that opens, click on the "My Orders" link under the "My Account" tab. Select the order for the product you want to return among the products you purchased and follow the "Return and Cancellation Procedures" instructions. You can follow the steps specified for the product you will return.
Please send a detailed notification regarding the reason for the return to the "info@powerport.com.tr" e-mail address.
In addition, if the telephone numbers specified on the page opened by clicking on the "Contact" link at the bottom of the "www.powerport.com.tr" website or the "www.powerport.com.tr" website cannot be reached or the transaction cannot be completed; You can get help from our company's "Customer Services" staff "During Working Hours" via our company phone numbers specified on the product packaging, warranty certificate or invoice.
After the product is received by DEPAR, the accessories, packaging and invoice of the product(s) will be checked.
DEFECTIVE PRODUCT NOTIFICATION;
If you experience malfunctions with the product you purchased, you can contact us within 14 days.
After the defective product is received by DEPAR, its packaging and accessories are checked and sent to our Company's Authorized Technical Services for testing and inspection. In line with the report given by our company's Authorized Technical Services; If the product is found to be problematic as stated, the product will be replaced with a new one as soon as possible, according to the customer's preference, or the product price will be refunded to the customer. In this case, all shipping expenses are covered by our company.
If, as a result of the tests carried out by our company's Authorized Technical Service, it is determined that the product is not problematic as stated, the customer is given detailed information about the operation of the product and the product is sent back to the customer. In this case, no refund will be made and all shipping costs will be borne by the customer.
If malfunctions and/or defects resulting from user error in products under warranty are determined as "User Error"; THERE ARE NO PRODUCT EXCHANGES OR REFUNDS. In such cases, all shipping expenses are covered by the customer.
DAMAGED PRODUCT NOTIFICATION;
If the product delivered to you by cargo is damaged; You must have the cargo officer prepare a "Damage Assessment Report" and send the product back with the same cargo without receiving it.
We kindly request that you open and check your orders before receiving them from the cargo officer. Otherwise, your "Damage Assessment Report and/or Damage Notification" will not be accepted.
Related kargWhen DEPAR is informed by that company that the product is damaged, a new product will be sent to you as soon as possible.
Please send a detailed report regarding the situation to the "info@powerport.com.tr" e-mail address in the form of "Damage Identification Report and/or Damage Notification".
In addition, if the telephone numbers specified on the page opened by clicking on the "Contact" link at the bottom of the "www.powerport.com.tr" website or the "www.powerport.com.tr" website cannot be reached or the transaction cannot be completed; You can get help from our company's "Customer Services" staff "During Working Hours" via our company phone numbers specified on the product packaging, warranty certificate or invoice.
MISSING PRODUCT/ACCESSORY NOTIFICATION;
Compare the products in the package with the products on the invoice you receive.
If the products written on your invoice are not included in the package;
Please send a detailed report regarding the situation to the "info@powerport.com.tr" e-mail address in the form of "Missing Product Notification".
In addition, if the telephone numbers specified on the page opened by clicking on the "Contact" link at the bottom of the "www.powerport.com.tr" website or the "www.powerport.com.tr" website cannot be reached or the transaction cannot be completed; You can get help from our company's "Customer Services" staff "During Working Hours" via our company phone numbers specified on the product packaging, warranty certificate or invoice.
After the necessary inspections are carried out by our company, the missing product will be sent to you as soon as possible with free shipping.
Depending on the supply situation, your order may be sent as partial delivery (sending the products in your order to be packaged separately).
If there is a product with missing equipment/accessories in the products you purchased;
Please send a detailed report regarding the situation to the "info@powerport.com.tr" e-mail address in the form of "Notification of Missing Apparatus/Accessories".
In addition, if the telephone numbers specified on the page opened by clicking on the "Contact" link at the bottom of the "www.powerport.com.tr" website or the "www.powerport.com.tr" website cannot be reached or the transaction cannot be completed; You can get help from our company's "Customer Services" staff "During Working Hours" via our company phone numbers specified on the product packaging, warranty certificate or invoice.
After the necessary inspection, the missing apparatus/accessory will be sent to you as soon as possible by free shipping.
INCORRECT PRODUCT DECLARATION;
If the product you ordered and the product in the package are not the same, within 14 days after you receive the product;
Please send a detailed report regarding the situation to the "info@powerport.com.tr" e-mail address as "Wrong Product Report".
In addition, if the telephone numbers specified on the page opened by clicking on the "Contact" link at the bottom of the "www.powerport.com.tr" website or the "www.powerport.com.tr" website cannot be reached or the transaction cannot be completed; You can get help from our company's "Customer Services" staff "During Working Hours" via our company phone numbers specified on the product packaging, warranty certificate or invoice.
After the necessary information is provided to you by our company, you can send the product back free of charge (buyer pays) using the relevant contracted cargo companies and the Cargo Number given to you by our company.
After your product is received from the cargo by DEPAR, its packaging and accessories are checked and examined. After the necessary examinations by our company, if it is determined that the situation is as stated, the correct product will be sent to you as soon as possible with free shipping.
