Shipping and Delivery

Things You Should Pay Attention to When Receiving Your Cargo
First of all, everyone knows that we are faced with a virus that has affected the whole world for the last 2 years and is still continuing with its new variants. Our lives have changed completely with the coronavirus and the online shopping era is now at its peak. We shop from various applications and websites, but we do not know what is going on until our cargo arrives. Let's talk a little about what we should pay attention to when receiving our cargo.
Your cargo usually does not arrive at your doorstep in a single loading. First, the product you want goes to the main centers of the cargo companies located in the city where the product will be shipped from, then the cargo is sorted at this center, loaded onto the required truck and set off. It changes hands again at the transfer center in the city it came from, and is finally directed to the branch of the cargo company closest to your address, and it is delivered to us from these branches. Remember, your cargo's journey is a bit long.
From the moment the product you purchase is delivered to the cargo company, the responsibility lies with the cargo company. If your cargo is from a domestic company, road cargo is generally used. It comes from overseas companies via air or sea cargo. As soon as it enters the country, it is delivered to you again by land cargo. Especially if the product you want is fragile (glass, glass, chandelier, television, computer, laptop, etc.), there are things you must do when receiving your cargo.
-If you sign the delivery receipt without checking your incoming cargo, you will accept the declaration written on that receipt: "I received the product complete and undamaged." Therefore, do not receive the product without opening and checking it. If the cargo officer does not allow this, add the phrase "the product was received without checking" to the delivery receipt.
-As soon as your cargo arrives, immediately check its outer box or bag. If you see damage to the box or tear in the bag, state that you will not sign the receipt and receive the product without opening the box or bag and checking your product. In such a case, the courier will most likely allow you to open the box and check it. If you see any damage during the inspection, be sure to keep a "damage assessment report" with the cargo officer.
-Do not accept the damaged product, send it back. If the officer leaves without taking delivery, call your cargo branch immediately and explain the incident (say that the product was damaged and the officer left without keeping a report). In such a case, the cargo branch officer will send another colleague to make a damage assessment report and take the product back from you. If this does not happen; Contact the company from which you purchased the product. They will contact the cargo company and try to solve the problem.
- Well, maybe you were distracted or someone else at home received your cargo, did not check it and signed the delivery report. What can you do in these situations? In such cases, things get a little more difficult. Because the delivery report is signed, the cargo company does not accept any responsibility. Neither you nor the company you purchased the product from can claim compensation for damage. You can contact the cargo branch to keep a "damage assessment report", but this is difficult to produce results. The only thing that can be done here is to contact the company from which you purchased the product and negotiate to return the product or replace it with a new one. In line with the company's working principles, they will decide whether to send a new product or your right to return it.